On-Demand: Getting Started

Your connection to the internet:

• The most important requirement is that your computer system has a reliable connection to the Internet. A high-speed (DSL or cable) connection is recommended.
• Review the full system requirements.

Download the required software:

Make sure your computer has the latest version of Adobe Reader

Test your browser:

• Click here to test viewing a sample video.
• If you are unable to view the sample video, review the on-demand education technical FAQs. If you are still unable to resolve your issues, contact Technical Support.

Access your on-demand education:

• After purchase, locate your on-demand education on the myMedia web page. On-demand education videos available to you will be listed under myMedia in the "OnDemand" tab, along with their expiration date.

* You are required to log into the WisBar site.

To view on-demand education:

• From your myMedia page, click on the title of the event you wish to view.*
• The on-demand video window will now open and load the title you selected.

* Click the "More ..." link to view all available titles.

To view related materials for a webcast/on-demand:

• Related materials can be downloaded from the myMedia page before launching a webcast.
  
  OR
   
• To access materials for the event, there is an Attachments window below the video/slides that contains selected materials from the presenter(s). These can be clicked on at any time during the webcast and downloaded. There is also a Footnotes panel that may display additional links or attachments specific to the current portion of a webcast. These are special items the presenter made available to be viewed or downloaded at a specific point in their presentation. The Footnotes may also contain other information like the presenter’s email, contact information, or a link to their bio.
• All materials will open in a separate window. Depending upon the file size, there may be an effect on the currently playing video.
• When applicable, an evaluation form or survey will also be available for completion after viewing a video. We invite you to comment on events you have viewed so that we can improve future events.

To view a specific chapter or segment:

• From your page, click on the title of the event you wish to view. The on-demand video window opens and loads the title you selected. Select the Chapters in the lower left of the video window and click on the desired chapter.
• See the "Program Schedule" in "Related Materials" for detailed segment or chapter information.

Why does the on-demand seminar "stutter" with frequent pauses?

This is most commonly due to a lack of sufficient bandwidth on the customer's end. In these cases, the bandwidth available at the customer's end is being overutilized, and there is not much you can do to eliminate the pauses. If possible, move to another high-speed internet connection point and reconnect to the webcast. You may also need to contact your IT department for further assistance.